FAQs

WHERE ARE YOU LOCATED?  
We are in sunny Las Vegas, Nevada, USA. 

WHERE ARE YOUR PRODUCTS MADE?  
All of our products are proudly handmade and hand-poured in our Las Vegas manufacturing facility.

HOW LONG DOES IT TAKE TO SHIP MY ORDER? 
We try our very best to ship within 2 business days* from receiving your payment. You will receive an email when your order leaves with all your tracking information. We may contact you with order statuses, so please make sure your account information is up to date. Please contact us with any concerns.

*please note: we keep a low stock of bath bombs and larger quantities are made-to-order. This is due to their unsealed packaging and to ensure freshness once you receive! Please allow a few extra business days for us to manufacture. 

WHAT ARE YOUR MOST POPULAR PRODUCTS?  
We are happy to say that all of our products have been selling with reports of up to 7x the sales when they are ordered in the counter displayers.  Top sellers are: mini's, shower scents, pillow spray & bowl busters. 

HOW MUCH IS SHIPPING?  
Shipping will be calculated at checkout. We average about 8-10% nationwide. We have a freight cap at 10% - let us cover the rest!

HOW DO YOU SHIP?  
All orders are sent via FedEx ground. Due to the weight of our products, other shipping methods are not available at this time. Contact us with any urgent inquiries.

CAN YOU SEND ME FREE SAMPLES?  
We hope you can respect that due to how many sku's we have and customer inquiry it would be impossible to send free samples to everyone.  We do have a very low $150 opening order but if you do require testing please order in 1's from our retail website. Moving forward with a wholesale order you will receive full credit for your samples, less shipping.

DO YOU OFFER TERMS?  
We do offer terms to our repeat customers, hospital gift shops, hotels, etc with prepaid credit card on all other new independent accounts until credit is established. 

DO YOU SELL ON FAIRE WHOLESALE?  
Yes, we are thrilled to announce a partnership with Faire wholesale where you can purchase direct from them with benefits of- up to $200 off your first order. 60 day terms. Free Shipping.  Free returns so no risk.  *ask us how

DO YOU OFFER EXCLUSIVE?  
We are happy to offer zip code protection in your area if you carry our full line of all products.  

DO YOU SHIP TO OTHER COUNTRIES?
At this time we ship to the USA only. Our website is currently only able to calculate shipping to the contiguous US. If you are in Hawaii, Alaska or another territory, please contact us.  Our #1 selling Bowl Buster & Pillow spray will be launching in Canada in August 2019. 

ARE YOUR PRODUCTS NATURAL?  
We take great pride in sourcing the best and safest, raw ingredients and work hard in the recipes creating luxurious spa products. Our FOOT CARE LINE is 100% Natural and our other products are over 97.4%-100% Natural. You can read more about our ingredients HERE.

DO YOU TEST ON ANIMALS?  
Never. In fact, we are certified through PETA (People for the Ethical Treatment of Animals) that we are Cruelty Free. 

ARE YOUR PRODUCTS VEGAN?  
Proudly, all of our products are vegan.

DO YOU USE ESSENTIAL OILS? 
Yes, we use essential oils in all of our formulations.

TELL ME MORE ABOUT YOUR DO GOOD NATURALLY CAMPAIGN SUPPORTING MENTAL HEALTH? 
Our family has been touched by both mental illness and addiction; the founders both, at different times in their lives have struggled with anxiety and depression. This has helped solidify their core belief that “health and happiness begin from the inside out” and Seriously Shea is committed to creating conversation, empathy and support in hopes of eliminating the shame and stigma surrounding mental health, not only in society, but often behind closed doors in families.

WHAT MENTAL ILLNESS ORGANIZATIONS DO YOU SUPPORT WITH THE PROCEEDS DONATED? 
First, thank you for your support! Together we can make a difference. Within 45 days, of the end of the calendar year we will post on our website and social media pages the community partners and programs that received a portion of profits.
2018 was a great year and we are very proud to have worked with: The Nevada Coalition for Suicide Prevention, Born this Way Foundation, & NAMI Southern Nevada. We hope 2019 is even better!

WHAT IS THE BENEFIT OF SHEA BUTTER? 
Is extracted from the nut of the African Shea tree, which is a rich, cream-colored substance that has natural soothing and moisturizing properties. Great for dry skin, skin inflammation, restores elasticity and provides to itchy and peeling skin.

WHAT IS THE BENEFIT OF EPSOM SALT? 
Epsom Salt is great for your health. Doctors cite many health benefits from either soaking your feet or taking a bath in Epsom salt including: soothing muscle pain and aches, providing itch relief from sunburn and poison ivy, removing splinters, decreasing swelling and boosting your body’s levels of magnesium and sulfate. -Epsom Salt Council

ARE YOUR PRODUCTS HYPO-ALLERGENIC? 
Our products are made with the finest ingredients with the understanding that customers can be allergic to even natural beauty products or food, like strawberries or peanuts. When using any product, even natural ones, if rash or irritation occurs discontinue use.

DO YOU ACCEPT RETURNS? 
Due to freshness and hygienic reasons we accept returns on damaged products only and claim must be reported to us with pictures within 3 days of receiving order.